How to Frame Using the FINESSE Fishbone Diagram
- JD Solomon
- 56 minutes ago
- 3 min read
Framing is the first step in communicating with FINESSE. Without a clear frame, even the most sophisticated models, visuals, or facilitation techniques will fall short. The “F” in the FINESSE Fishbone Diagram® stands for Frame, and it is the foundation for effective communication with senior management when problems are complex and uncertain.
Why Framing Matters
A problem well-framed is a problem half solved. Decision makers often struggle not because solutions are unavailable, but because the problem itself is misunderstood. Framing provides clarity by defining the issue, setting boundaries, and establishing shared meaning. In the FINESSE approach, framing is not optional—it is the anchor for strategic communication.
Three Components of the Frame
The Frame includes three essential elements:
Definitions
Shared understanding of key terms such as risk, reliability, resilience, or failure. Misaligned definitions are one of the fastest ways communication can break down. For example, confusing an “intended course of action” with a “decision” can derail an entire project.
Problem Statement
A concise articulation of the issue at hand. This statement evolves as definitions and documentation are clarified.
Documentation
Written records of the Frame—including definitions, problem statement, and supporting visuals—ensure continuity, minimize miscommunication, and protect against political shifts or leadership changes.
Together, these components create a frame that is both rigorous and practical.
Three Techniques for Framing
These are three of my favorite techniques for framing the problem.
Using “The Greatest Fear” Technique
One effective way to verify and improve the Frame is by focusing on the greatest fear. Resistance from stakeholders is not always obstruction—it can be a signal that the Frame needs refinement. By carefully listening to concerns, facilitators can uncover hidden assumptions and adjust the Frame to better reflect reality. This technique transforms fear into a constructive tool for communication.
Influence Diagrams and Spreadsheet Models
Complex problems often require models. While influence diagrams may cause some eyes to glaze over, they remain powerful tools for framing. Influence diagrams show relationships between inputs and outputs, helping decision makers visualize how different factors interact. Spreadsheet models serve a similar purpose, grounding abstract discussions in tangible numbers. Whether simple or complex, models reinforce the Frame by making assumptions explicit.
Physical and Operational Boundaries Frame All Problems
Establishing geospatial and operational boundaries is a viable technique for problem framing and strategic communication framing. It is sometimes tricky for the general audience because systems and boundaries are not common concepts. Most technical professionals understand the concept. For me, establishing boundaries is a natural way to frame.
A Word of Warning: Keep the Frame in Writing
Framing is not a one-time exercise. Politics shift, priorities change, and decision makers may attempt to redefine the problem to suit their interests. That is why documentation is essential. A written frame—complete with definitions, problem statement, and visuals—keeps all parties focused on the issue rather than each other. It also provides continuity when leadership changes or new stakeholders join the conversation.
Facilitating with FINESSE
Framing begins in the pre-session exchange and continues through project charters, bylaws, and milestone reviews. The facilitator bears responsibility for reminding and refreshing participants of the Frame at key intervals. Communicating the Frame early and often ensures alignment and minimizes misunderstandings. In this way, framing is not just a technical step, but it is a leadership function.
Communicating with FINESSE
The FINESSE Fishbone Diagram® reminds us that framing is the first step in effective communication. Without a well-developed and well-documented frame, the chances of success diminish significantly. With it, technical professionals and decision makers can navigate complexity and uncertainty with confidence.
Do you have an approach for communicating big issues with high complexity and uncertainty? Are you Communicating with FINESSE®?
JD Solomon Inc. provides solutions for program development, asset management, and facilitation at the nexus of facilities, infrastructure, and the environment. Visit our Facilitation page for more information related to all types of facilitation.
JD Solomon writes and speaks on decision-making, reliability, risk, and communication for leaders and technical professionals. His work connects technical disciplines with human understanding to help people make better decisions and build stronger systems. Learn more at www.jdsolomonsolutions.com and www.communicatingwithfinesse.com
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