The Illustrate bone of the FINESSE Fishbone Diagram® includes all the visuals and graphics we use to make large data sets understandable.

The facilitator bears responsibility for reminding and refreshing participants of the Frame at key intervals. Communicating the Frame early and often ensures alignment and minimizes misunderstandings.

Empathy creates bridges. It’s what transforms technical expertise into shared understanding.

Reliability earns confidence when things go right. Dependability earns trust when things go wrong. In business, leadership, and life, we praise reliability—consistent performance and results. Reliability builds credibility. It’s measurable, predictable, repeatable. Dependability runs deeper. Dependability says, “You can trust me when it matters most.”   Reliability is a system trait; dependability is a human one. You can track reliability in a spreadsheet — uptime, cycle coun

The Tackle Shop, now at JD Solomon Inc., offers practical tools and guidance to help bridge the communication gap and ensure facilitated sessions are effective.