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INSIGHTS
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FACILITATION


Why Most Board Chairs and Facilitators Fail: The Rules of Order They Never Learn
When leaders know the rules—whether self‑created or formally adopted—they create an environment where people can contribute without worrying about being cut off, ignored, or steamrolled. The rules serve as the neutral referee, keeping the work moving.


From Little League to Board Meetings: Staying Sharp Means Doing the Fundamentals Well
Experience may create the illusion that we’ve moved beyond the fundamentals, but in my work with organizations of all sizes, I see that these basics remain the foundation for effectiveness. They’re easy to overlook, but always essential.


How to Use Ethics to Communicate with the FINESSE Fishbone Diagram
One of the most common pitfalls in technical communication is sliding, often unintentionally, from informing to advocating.
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ASSET MANAGEMENT
ASSET MANAGEMENT


Best Practice for Asset Condition Assessment of Water and Wastewater Utility Pipes
GIS screening provides a broad, systemwide view. Field assessment provides detailed, segment‑specific insight. Together, they support better decisions, more predictable budgets, and clearer communication with governing boards.


A Powerful Approach to System Failure and Human Reliability Analysis
People make errors. Those errors are predictable, measurable, and manageable when approached systematically. Ignoring the human element produces misleading risk estimates and unreliable mitigation strategies.


Mean Life, Service Life, and the Two-Thirds Rule of Thumb
The two thirds rule of thumb emerges from typical Weibull behavior. Mechanical assets often have shape parameters (β) between 2 and 4. When service life is defined at a high reliability threshold—say, the point where 90% or 95% of units are still surviving—the ratio of mean life to service life tends to fall in a narrow band.
PROJECT DEVELOPMENT
PROJECT DEVELOPMENT


NPV versus NPC: The Small Distinction That Flips Big Project Decisions
This difference leads to different behaviors. In NPV, a higher discount rate reduces the value of future benefits, often favoring projects with earlier returns. In NPC, a higher discount rate reduces the weight of future costs, which can make large, long‑duration, back‑loaded projects appear more attractive. This is why discount‑rate selection is a policy decision that shapes which alternatives rise to the top.


Trusted Advisors Create Trust By Asking Better Questions
Trusted advisors ask questions that encourage deep reflection and critical thinking in situations of complexity and uncertainty. They help decision makers explore different perspectives and consider various scenarios, enabling them to make more informed decisions.


Six Pitfalls of Net Present Value
If the discount rate is set too high, long‑term or multi‑phase projects are distorted. In NPV analysis, a high discount rate suppresses future benefits, making long‑horizon projects appear unattractive. In NPC analysis (common in public‑sector evaluations), a high rate can have the opposite effect: it heavily discounts high costs in the outer years and can make multi‑phase, back‑loaded projects appear artificially inexpensive.
ENVIRONMENTAL
ENVIRONMENTAL


Environmental Risk and Uncertainty: Eliminating Uncertainty
The distinctions between epistemic and aleatoric uncertainty continue because they clarify what can be reduced versus what must be managed.


Environmental Risk and Uncertainty: The Role of Subjective Probability
Beware of those who say we should eliminate all subjectivity by using mathematical/quantitative models. At best, the insights from models help reduce some of the subjectivity but will never eliminate it altogether. All models include the subjectivity of the modeler, and even our cherished Monte Carlo simulations require subjective evaluations of the input probability distributions.


Environmental Risk and Uncertainty: Expertise Matters Most
Knowing what is missing is just as important as knowing what is included. Expertise matters.
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