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INSIGHTS
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FACILITATION


How to Reduce Noise Using the FINESSE Fishbone Diagram
Noise is present wherever information is shared. The FINESSE Fishbone Diagram® provides technical professionals with a structured way to reduce it. Whether preparing a board briefing, facilitating a workshop, or crafting a public presentation, the N in FINESSE reminds you to keep the message clear and concise.


How to Use Empathy with the FINESSE Fishbone Diagram
Empathy is the first E in the FINESSE Fishbone Diagram®. It is the starting point for every effective communication effort involving complexity and uncertainty.


How to Illustrate (Visualize) Using the FINESSE Fishbone Diagram
The Illustrate bone of the FINESSE Fishbone Diagram® includes all the visuals and graphics we use to make large data sets understandable.
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ASSET MANAGEMENT
ASSET MANAGEMENT


Three Ways to Look at Asset Life…and why it matters more than you think
High-reliability organizations (HROs) build bridges between these viewpoints. They align engineering, finance, and operations so that asset decisions are defensible, practical, and focused on long-term value.


Series Summary: Five Ways Top Companies Master Work Management
More than 20 years of progressive experience advising organizations is the foundation of the five-part series on work management. Work management is the backbone of reliable operations and sustainable performance. The best organizations master work management not by overcomplicating systems but by applying disciplined practices that make work easier, safer, and more effective. This series highlights five proven approaches—planning and scheduling, preventive maintenance, docum


Why Asset Criticality and Risk Are Not Important in Validating a Capital Plan
This is why my approach emphasizes condition and asset replacement value as the key dimensions for data validation.
PROJECT DEVELOPMENT
PROJECT DEVELOPMENT


How to Communicate Facility and Infrastructure Master Plans
Master plan developers must recognize participants may have vested positions. The goal is not to eliminate divisions, but to foster understanding and leave room for negotiation. This calls for nuance and sequencing.


How to Save Your Project: Essential Communication Tips Every Manager Needs
Empathy creates bridges. It’s what transforms technical expertise into shared understanding.


Why Smart Engineering & Construction Companies Are Ditching Old Procurement Methods
Shared risk models have been fairly common over the past 5 years in alternative project delivery for managing cost uncertainty while accelerating delivery.
ENVIRONMENTAL
ENVIRONMENTAL


Risk and Uncertainty: Understanding Small Worlds, Large Worlds
Context matters. Effective decision making depends on knowing when we’ve moved beyond the comfort of small worlds and into the uncertainty of larger ones.


We Describe Environmental Risk in Ways That Don’t Match How People Think
The FINESSE framework emphasizes clarity, transparency, and trust. Applied to environmental risk, it pushes us to do a handful of things exceptionally well.


Only Two September Hurricane Seasons Have Been This Slow. What's Next?
There have only been two hurricane seasons in the past 125 years that have been as quiet as this one.
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