A key strength is the two-tiered approach. At the system level, cross-functional groups use preference ballots to identify what matters most. At the asset level, SOAP applies straightforward, function-based scoring that captures operational consequences without requiring deep failure-mode modeling.

Reliability earns confidence when things go right. Dependability earns trust when things go wrong. In business, leadership, and life, we praise reliability—consistent performance and results. Reliability builds credibility. It’s measurable, predictable, repeatable. Dependability runs deeper. Dependability says, “You can trust me when it matters most.”   Reliability is a system trait; dependability is a human one. You can track reliability in a spreadsheet — uptime, cycle coun