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Empathy is about understanding the decision maker’s world well enough to communicate in a way that helps them make a good decision. JD Solomon Inc. provides practical solutions.

Empathy is about understanding the decision maker’s world well enough to communicate in a way that helps them make a good decision. JD Solomon Inc. provides practical solutions.

How to Use Empathy with the FINESSE Fishbone Diagram

Empathy is the first E in the FINESSE Fishbone Diagram®. It is the starting point for every effective communication effort involving complexity and uncertainty.

JD Solomon

Jan 2

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