"The customer is always right" is a popular quote attributed to Harry Gordon Selfridge, who founded the iconic London department store...

It's really important for everyone involved in decision making to understand which level of decision they're dealing with. This includes...

This quote says how you say something is important, but some people think what you say is just as important. They believe that both...

FINESSE is a cause-and-effect approach for effective communication when there are lots of complexity and uncertainty. FINESSE stands for...

My role is to discuss the foundation of internal communication. That can be peer-to-peer, department-to-department, senior management,...

This quote is often used to say that it's important to communicate simply. But some people say that it's not always possible to make...

Effective communication is challenging when complexity and uncertainty are elevated. Decision makers want the best information possible....

Dianna Booher is a well-known communication expert, author, and speaker. Her approach emphasizes the importance of clear, concise, and...

Brian Tracy believes that communication is critical for achieving business success. Even more, he believes that effective communication...

How we provide business communication to senior management is different from how we communicate with our peers. Our language reflects the...

Roy Bennet emphasizes the importance of communication in personal and professional development and the need to work on communication...

Martin Schwirn's quote emphasizes that the ability to communicate results is an essential aspect of any information-gathering effort....

Jeff Bezos' quote highlights the importance of considering both quantitative data and anecdotal evidence in decision-making. While data...

Color blindness should be addressed in your communication and facilitation approach, whether you believe it to be a deficiency, an...

President Franklin Roosevelt understood a lot about being empathetic to others. The burden of effective communication is on the sender,...

Empathetic listening is a big part of the first E in FINESSE. Putting yourself in someone else's shoes in never easy. Communicating with...

Per- and Polyfluoroalkyl Substances (PFAS) is probably the hottest topic in the environmental sector these days. As an expert in...

Not having certain knowledge (uncertainty) makes effective communication difficult. People naturally base their expectations of the...

Water utility regionalization can take various forms, all of which contain elevated levels of complexity and uncertainty. Getting through...

Rod Steward sang it correctly when he sang that the "other woman" was not spontaneous - "her ad-lib lines were well rehearsed." Sometimes...