Following the drop keeps a team focused on function instead of geography. Start with the element that has to move through the system to accomplish the mission. In a water system, that is the water drop. In an electrical system, it is the current. In a data system, it is the information packet.

Facilitators in manufacturing, utilities, and service industries adopted the symbol as a natural shorthand for “change,” gradually shaping the two‑column format that would later be recognized as Plus–Delta.

The FAST approach uses four key tools that are among the universe of available tools and techniques in management systems. The structured, consistent application of the FAST approach enables it useable for a variety of complex problems – whether business processes or troubled equipment – in a repeatable manner.

Developing useful predictions requires facilitators and participants to understand a handful of key concepts related to predictions, probability, and risks.

What's hot in our world of facilitation and collaboration in 2023? The insights on our website provide a good snapshot. Read a few of...

This article discusses five ways to facilitate root cause analysis (RCA) more effectively through conducting pre-session exchanges,...

Root Cause Analysis (RCA) applies to environmental issues in the same way RCA applies to equipment failures or business process failures....