Great facilitators anticipate trouble when guiding groups. We normally consider conflict between the participants as the most likely...

This article lays the foundation for communicating the challenges of asset management. We discuss what asset management is and the top...

This short article provides five tips to improve the facilitation of strategic asset management plans. The bottom line is you need a...

Deciding what is most important can be difficult. Deciding what is most important as a group is usually difficult and frustrating....

Scatter diagrams, matrices, histograms, pie charts, and box and whiskers diagrams are included in "graphics to use with caution" when...

Decision makers will give you about 10 minutes of attention. You do not have the time to explain complex visuals. Keep it concise with...

These are the five key enablers for engineers to be effective communicators. Like a chain, these enablers are only as strong as the...

An Example In the end, the sign said simply ‘John Thompson’ with a picture of a hat. Conciseness Conciseness involves conveying...

It's easy to get caught in the trap of giving your audience what they want. The trouble is that big, strategic decisions are ripe with...

Effective communication occurs only if the receiver understands the exact information or idea the sender intends to transmit.

Effective communication requires treating others the way you wish to be treated. Trusted Advisors Your duty is to provide all of the...

Difficult problems are ones where their solutions are unclear or hidden. Difficult problems are complex, which means having many parts...

"Words are, of course, the most powerful drug used by mankind" is attributed to Rudyard Kipling, although there is some debate over who...

American statesmen and founding fathers Thomas Jefferson and John Adams valued effective communication and recognized its importance....

On June 23 and 24, 2023, military troops from the Wagner Group pulled out of the front lines in Ukraine and began a march on Moscow to...

"The customer is always right" is a popular quote attributed to Harry Gordon Selfridge, who founded the iconic London department store...

It's really important for everyone involved in decision making to understand which level of decision they're dealing with. This includes...

This quote says how you say something is important, but some people think what you say is just as important. They believe that both...

FINESSE is a cause-and-effect approach for effective communication when there are lots of complexity and uncertainty. FINESSE stands for...

My role is to discuss the foundation of internal communication. That can be peer-to-peer, department-to-department, senior management,...