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INSIGHTS
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FACILITATION
Eight Fascinating Hooks and Writing Techniques in “Facilitating with FINESSE”
The book's mix of storytelling and simple cognitive anchors makes the lessons stick, giving practitioners the confidence to use these facilitation techniques in the messy realities of business life.
Why Most Board Chairs and Facilitators Fail: The Rules of Order They Never Learn
When leaders know the rules—whether self‑created or formally adopted—they create an environment where people can contribute without worrying about being cut off, ignored, or steamrolled. The rules serve as the neutral referee, keeping the work moving.
From Little League to Board Meetings: Staying Sharp Means Doing the Fundamentals Well
Experience may create the illusion that we’ve moved beyond the fundamentals, but in my work with organizations of all sizes, I see that these basics remain the foundation for effectiveness. They’re easy to overlook, but always essential.
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ASSET MANAGEMENT
ASSET MANAGEMENT
What’s the Difference Between Work Management and Asset Management?
Asset management determines what work should be done to achieve performance and risk objectives. Work management ensures that work is executed efficiently and consistently. When aligned, organizations make better decisions and reduce reactive activity.
How to Get Amazing Root Cause Analysis (RCA) Results FAST
The FAST approach uses four key tools that are among the universe of available tools and techniques in management systems. The structured, consistent application of the FAST approach enables it useable for a variety of complex problems – whether business processes or troubled equipment – in a repeatable manner.
Human Reliability: The Hall of Fame of Human Error
In modern workplaces, the most challenging tasks often carry the highest risk of error. Surgeons, engineers, pilots, and technicians operate in environments where small missteps can have large consequences. Recognizing the difficulty of the work helps create a more balanced view of human performance.
PROJECT DEVELOPMENT
PROJECT DEVELOPMENT
Three Things You Need to Know About Capital Project Prioritization
Capital project prioritization often breaks down long before the scoring starts. Maturity, human judgment, and organizational capacity ultimately determine whether the process succeeds or frustrates everyone involved.
NPV versus NPC: The Small Distinction That Flips Big Project Decisions
This difference leads to different behaviors. In NPV, a higher discount rate reduces the value of future benefits, often favoring projects with earlier returns. In NPC, a higher discount rate reduces the weight of future costs, which can make large, long‑duration, back‑loaded projects appear more attractive. This is why discount‑rate selection is a policy decision that shapes which alternatives rise to the top.
Trusted Advisors Create Trust By Asking Better Questions
Trusted advisors ask questions that encourage deep reflection and critical thinking in situations of complexity and uncertainty. They help decision makers explore different perspectives and consider various scenarios, enabling them to make more informed decisions.
ENVIRONMENTAL
ENVIRONMENTAL
Environment Risk: The Psychology of Rare Events
Danger is real, but risk is socially constructed. Rare events expose how psychology, perception, and power shape environmental risk far more than technical models alone.
Emerging Contaminants: What Your Community Needs to Know
The CEC contains approximately 200 chemicals and CCL 5 contains 66 and 12 microbial contaminants. The size of each list reflects its purpose.
The universe of Contaminants of Emerging Concern (CECs) under the Clean Water Act includes hundreds of chemicals. The list is intentionally large to support research, monitoring, and method development.
Environmental Risk and Uncertainty: Eliminating Uncertainty
The distinctions between epistemic and aleatoric uncertainty continue because they clarify what can be reduced versus what must be managed.
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