J.D. Solomon
Nov 1, 2021
Updated: Jan 27
Business support software like work management, asset management, capital program management, and billing management have more in common than they are different. A management system is how an organization manages the interrelated parts of its business to achieve its objectives. A management system is more than software.
Creating a system of integrated parts that achieves common objectives is necessarily hard work. It takes structure and discipline. Here are seven tips if you are considering modifying or purchasing new software:
Do a formal assessment before purchasing a different software because it is usually not the software that is the root cause of your problems.
Organizational capacity is the primary reason most systems fail.
Every organization's context is different. CDevelop a configuration document. Plus, you can use your organization-specific configuration document as the cornerstone of your training program.
It is not the software or the written procedures that make or break your program.
Most people have enough work to do already so they know that the extra time and paperwork are valuable to senior management.
Work divisions migrate into their own ‘stove pipes.' This is especially true if the CMMS is used for budgeting and capital project development. Standardize for consistent results.
We all tend to migrate to the approach that creates the least amount of effort.
Remember that most business support software is a relational database that can do whatever you wish to do – at least with enough time and money. The key is knowing what you want at each key step in the journey.
JD Solomon Inc. performs assessments of business support software and root cause analysis of failing business processes. Contact us for more information on our standard 6-step approach for CMMS assessment and implementation or our FAST approach for root cause analysis.